Course Introduction Videos: A UX Perspective

In the hustle of putting together course materials for the coming semester, creating an introductory video might feel like an unnecessary use of time and energy. It’s not.  In teaching synchronous and asynchronous classes, I’ve found that orientation videos save both me and my students time, and can foster a greater sense of engagement and […]

Know Your User

Understanding user needs and expectations is key to successful communication. 


Know What Questions to Ask

Results and Analysis Graphic

Find Patterns in the Data

Respond, Improve, and Innovate